Introduction

At DeepCounsel, we understand that privacy is fundamental to the legal profession and the clients that legal professionals serve. This Privacy Policy explains in comprehensive detail how we collect, use, protect, and handle information when you use our legal AI platform and related services. We are committed to maintaining the highest standards of data protection and privacy, recognizing that legal professionals handle some of the most sensitive and confidential information in society, including attorney-client privileged communications, work product materials, confidential client data, and other information that is subject to strict professional confidentiality obligations and ethical requirements.

This Privacy Policy applies to all users of our legal AI platform, including individual attorneys, law firms of all sizes, corporate legal departments, government legal offices, legal aid organizations, academic institutions with legal programs, and other legal professionals who access our services in any capacity. By using our platform, you acknowledge that you have read, understood, and agree to the practices described in this policy. We recognize that different legal professionals may have varying privacy and confidentiality requirements based on their practice areas, jurisdictions, client relationships, and professional obligations, and our privacy practices are designed to accommodate these diverse needs while maintaining consistent high standards of data protection.

This policy is designed to comply with applicable privacy laws and regulations including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other federal, state, and international privacy laws that may apply to your use of our services. We regularly review and update our privacy practices to ensure continued compliance with evolving legal requirements and professional standards.

Information We Collect

Account and Profile Information

When you create an account with our legal AI platform, we collect comprehensive information necessary to provide our services securely and effectively. This includes your full legal name, professional email address, business contact information, bar admission details including jurisdiction and bar numbers, law firm or organization affiliation, practice areas and specializations, professional credentials and certifications, and billing information for subscription management. We may also collect information about your professional experience, areas of legal expertise, preferred practice tools, and other professional details that help us customize our AI tools to better serve your specific legal practice needs and requirements.

For organizational accounts, we collect additional information including firm structure, department hierarchies, user roles and permissions, administrative contacts, and organizational preferences for security settings, data handling, and compliance requirements. This information helps us provide appropriate access controls, administrative tools, and organizational features that support the complex needs of legal organizations while maintaining appropriate security and confidentiality protections for all users within the organization.

Usage and Platform Data

We collect extensive information about how you interact with our platform to improve our services, ensure optimal performance, maintain security, and provide technical support. This includes detailed technical data such as your IP address, browser type and version, device information including operating system and hardware specifications, network information, login timestamps, session duration, and patterns of platform usage. We also track feature utilization patterns, document processing statistics, AI interaction logs, search queries, system performance metrics, error logs, and other technical information that helps us enhance the user experience, identify potential technical issues, and optimize our AI models for legal use cases.

Our usage analytics include information about which features you use most frequently, how you navigate through our platform, which AI tools provide the most value for your practice, and how our services integrate with your existing legal workflow. This information is analyzed in aggregate and anonymized form to help us understand usage patterns, improve our services, and develop new features that better serve the legal profession. We use this data to optimize system performance, identify areas for improvement, and ensure our platform meets the evolving needs of legal professionals.

Document and Content Data

When you upload documents or input content into our AI tools for analysis, research, drafting assistance, or other legal services, we process this information to provide the requested services while maintaining strict confidentiality protections. This may include legal documents of all types, case materials, correspondence, research queries, contract drafts, litigation documents, regulatory filings, client communications, and other professional content that you choose to process through our platform. We understand that this information is often subject to attorney-client privilege, work product protection, and other professional confidentiality obligations, and we maintain comprehensive safeguards to protect the privileged and confidential nature of this information.

Our processing of your legal content is limited strictly to providing the AI services you request, such as document analysis, legal research, contract review, drafting assistance, and other AI-enhanced legal capabilities. We do not access, review, or analyze the content of your legal documents for any purpose other than providing the specific AI services you have requested. All document processing is performed using secure, encrypted systems with access limited to authorized AI processing systems and essential technical personnel who are bound by strict confidentiality agreements and professional obligations.

Communication Data

We collect comprehensive information from your communications with our support team, including support tickets, email correspondence, chat logs, phone call records, and feedback submissions. This information helps us provide effective technical assistance, resolve issues promptly, improve our services based on user feedback, and maintain records of support interactions for quality assurance and training purposes. We also collect information from any communications regarding billing, account management, security incidents, or other administrative matters related to your use of our services.

All communication data is treated with the same level of confidentiality and security as other personal information, and we maintain detailed logs of support interactions to ensure consistent, high-quality customer service. Our support team is trained in legal industry confidentiality requirements and maintains strict protocols for handling sensitive information that may be disclosed during support interactions.

How We Use Your Information

Legal AI Services

The primary purpose of collecting your information is to provide sophisticated, AI-powered legal tools and services that enhance your legal practice capabilities. We use your data to process documents, conduct comprehensive legal research, assist with drafting and document preparation, analyze contracts and agreements, support litigation preparation, provide regulatory compliance assistance, and deliver other AI-enhanced legal capabilities that are specifically designed to support professional legal work. Our AI models analyze your input using advanced natural language processing and machine learning techniques to generate relevant legal insights, suggestions, analysis, and work product assistance that is tailored to your specific practice areas and professional needs.

We use your professional profile information to customize AI responses and recommendations to your practice areas, jurisdiction, and professional experience level. This personalization ensures that our AI tools provide the most relevant and useful assistance for your specific legal work. Our AI processing includes understanding legal terminology, analyzing case law and statutes, identifying relevant legal principles, suggesting document language, and providing other specialized legal assistance that requires sophisticated understanding of legal concepts and practices.

Platform Improvement and Optimization

We use aggregated, anonymized, and de-identified usage data to continuously improve our AI models, enhance platform performance, and develop new features that better serve legal professionals. This analysis helps us understand how our tools are used in different areas of legal practice, identify opportunities for improvement, optimize system performance, and ensure our AI models remain current with evolving legal practices and requirements. We analyze usage patterns to identify which features provide the most value, which areas need improvement, and what new capabilities would benefit the legal profession.

Our platform optimization includes improving AI accuracy, enhancing system performance, developing new legal practice tools, and ensuring our services remain at the forefront of legal technology. We use machine learning techniques to continuously refine our AI models based on usage patterns and feedback, while maintaining strict confidentiality protections that prevent any individual client or case information from being used in ways that could compromise privilege or confidentiality.

Account Management and Support

We use your account information to manage your subscription, provide comprehensive customer support, maintain accurate billing records, and communicate important updates about our services. This includes sending notifications about platform updates, new features, maintenance schedules, security updates, and changes to our terms or policies. We also use account information to provide technical support, resolve billing issues, manage user access and permissions, and ensure your account remains secure and properly configured for your organization's needs.

Our account management includes monitoring subscription usage, managing billing and payment processing, providing administrative tools for organizational accounts, and ensuring compliance with your organization's specific requirements for data handling, security, and access controls. We maintain detailed records of account activities to support customer service, billing disputes, and compliance requirements.

Security and Compliance

We process certain data to maintain comprehensive platform security, prevent unauthorized access, detect and respond to security incidents, and ensure compliance with legal and regulatory requirements applicable to legal technology services. This includes monitoring for suspicious activity, maintaining detailed audit logs, implementing access controls, conducting security assessments, and ensuring our platform meets the stringent security requirements necessary for legal practice. We use advanced security monitoring and threat detection systems to protect against cyberattacks, data breaches, and other security threats that could compromise the confidentiality or integrity of legal information.

Our compliance activities include ensuring adherence to professional conduct rules, privacy regulations, data protection laws, and industry standards that apply to legal technology providers. We maintain comprehensive compliance documentation, conduct regular security assessments, and implement controls necessary to support legal professionals' compliance with their professional obligations and regulatory requirements.

Data Protection and Security

Technical Safeguards

Our platform employs enterprise-grade security measures specifically designed for legal professionals who handle confidential information. All data is encrypted in transit and at rest using industry-standard encryption protocols. We maintain secure data centers with multiple layers of physical and digital security controls.

Access Controls

Access to your data is strictly limited to authorized personnel who require such access to provide our services. All employees and contractors undergo background checks and sign comprehensive confidentiality agreements. We implement role-based access controls and regular access reviews to ensure data access remains appropriate and necessary.

Confidentiality Protections

We recognize that legal professionals work with privileged and confidential information. Our data handling practices are designed to preserve attorney-client privilege and maintain the confidential nature of legal work. We do not access, review, or analyze the content of your legal documents except as necessary to provide the requested AI services.

Data Retention and Deletion

We retain your data only for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time, and we will process such requests in accordance with applicable law and professional requirements. For legal work product, we follow data retention practices that respect the confidential nature of legal materials.

Data Sharing and Disclosure

No Sale of Personal Information

We do not sell, rent, or trade your personal information or legal work product to third parties. Your confidential legal information remains under your control and is not shared with other users or external parties.

Service Providers

We may share limited information with trusted service providers who assist us in operating our platform, such as cloud hosting providers, security services, and technical support vendors. These providers are bound by strict confidentiality agreements and are prohibited from using your information for any purpose other than providing the specified services.

Legal Requirements

We may disclose information when required by law, court order, or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others. We will notify you of such disclosures when legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will provide notice and ensure that the acquiring party maintains the same level of data protection and confidentiality commitments.

Your Rights and Choices

Access and Portability

You have the right to access, review, and obtain copies of your personal information and legal work product stored on our platform. We provide tools within your account dashboard to export your data in standard formats.

Correction and Updates

You can update your account information and profile details at any time through your account settings. If you identify any inaccuracies in your personal information, you can correct them directly or contact our support team for assistance.

Data Deletion

You have the right to request deletion of your account and associated data. Upon receiving such a request, we will delete your information in accordance with our data retention policies and legal obligations. Please note that some information may be retained for legal, regulatory, or legitimate business purposes.

Communication Preferences

You can manage your communication preferences through your account settings, including opting out of promotional communications while still receiving important service-related notifications.

International Data Transfers

Our platform may process data in multiple jurisdictions to provide optimal performance and reliability. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information, including the use of standard contractual clauses and other legal mechanisms recognized under applicable data protection laws.

Children's Privacy

Our legal AI platform is designed exclusively for use by legal professionals and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes through your account email address and provide notice on our platform. Your continued use of our services after such notice constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our data handling practices, please contact our privacy team at [email protected]. For general inquiries about our legal AI platform, you can reach our support team at [email protected]. For security-related concerns or to report potential security incidents, please contact our security team at [email protected].

We are committed to addressing your privacy concerns promptly and transparently. Our privacy team includes legal professionals who understand the unique privacy and confidentiality requirements of the legal profession. We maintain dedicated resources for handling privacy inquiries, data subject requests, and compliance matters, and we work closely with legal professionals to ensure our privacy practices meet the evolving needs of the legal industry.

For urgent privacy or security matters, we provide 24/7 contact capabilities through our support system, and we maintain escalation procedures to ensure critical issues receive immediate attention from appropriate personnel with the necessary expertise and authority to address complex privacy and security concerns.

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This Privacy Policy is designed to comply with applicable privacy laws and regulations including GDPR, CCPA, and other federal, state, and international privacy requirements. Legal professionals should review this policy in the context of their professional obligations and jurisdictional requirements. We recommend consulting with appropriate legal counsel regarding your specific privacy and confidentiality obligations when using AI tools in legal practice.