Contact Support

Our dedicated support team is available to assist you with any questions or technical issues you may encounter while using our legal AI platform. We understand that legal professionals work across different time zones and often face time-sensitive situations, which is why we've structured our support to be both comprehensive and accessible.

Phone support is available Monday through Friday from 9:00 AM to 6:00 PM Eastern Standard Time. During these hours, you can reach our technical support specialists who are specifically trained on legal AI workflows and common integration challenges that law firms face. For critical issues that impact your ability to serve clients or meet deadlines, we maintain a 24/7 emergency support line staffed by senior technical personnel who can provide immediate assistance.

Beyond phone support, we offer multiple communication channels to ensure you can reach us in whatever way works best for your schedule. Our email support system at [email protected] typically provides responses within a few hours during business days, and our live chat feature connects you directly with support representatives during standard business hours. For more complex issues that require detailed documentation or screen sharing, you can submit support tickets through your account dashboard, which creates a permanent record of the issue and our resolution steps.

System Information and Reliability

Our platform is built on enterprise-grade infrastructure designed specifically for the demanding requirements of legal professionals. We maintain a 99.9% uptime rate over rolling 30-day periods, with average response times under 200 milliseconds to ensure your document processing and AI queries execute quickly and reliably.

System maintenance is carefully planned to minimize disruption to your legal practice. Our next scheduled maintenance window is Sunday, July 14, 2025, beginning at 2:00 AM Eastern Standard Time and expected to last approximately two hours. During this time, you may experience brief service interruptions as we deploy security updates and performance improvements. All users receive email notifications 48 hours before any planned maintenance, giving you time to plan around the temporary service window.

One of our key technical advantages is our hot swapping capability, which allows us to update server components and deploy most software improvements without any service interruption. This means that security patches, feature updates, and performance optimizations can be rolled out seamlessly while you continue working. Our engineering team has built sophisticated rollback mechanisms that allow us to instantly revert any update if unexpected issues arise, ensuring maximum stability for your critical legal work.

Getting Assistance

When you contact our support team, we prioritize your requests based on the impact to your legal practice. Critical issues that prevent you from accessing the platform or completing time-sensitive legal work receive our immediate attention, typically within one hour. High-priority issues such as performance problems or feature malfunctions are addressed within four hours, while standard questions about features or account settings receive responses within 24 hours.

Before reaching out to support, we recommend checking our system status page, which provides real-time information about any ongoing issues or maintenance activities. If you're experiencing difficulties, gathering relevant details such as error messages, screenshots, and the specific time when problems occurred will help our support team diagnose and resolve issues more quickly.

For true emergencies that affect multiple users or critical system functionality, we maintain a dedicated emergency hotline accessible 24/7. This direct line connects you immediately with our senior technical staff who have the authority to escalate issues and coordinate immediate resolution efforts.

Our support philosophy centers on understanding the unique pressures and requirements of legal practice. We recognize that technology issues can impact client service and case deadlines, which is why our team is trained not just in technical problem-solving, but in understanding how our platform fits into broader legal workflows and business processes.

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For detailed information about legal compliance, data security measures, terms of service, and privacy policies, please visit the respective dedicated pages on our website.